Saturday, October 29, 2011

Don't all customers look for the lowest price?

My answer is, only the uneducated customer.

In remodeling, home repair and landscaping there is usually unforeseen issues and customer changes that equate to 15% to 40% increase in the price. That’s why I don’t do bids, I do estimates. I am never the low guy because I am honest about the bigger picture of the project and it’s potential hidden issues.


So when a customer seeks the lowest price they can get a desperate, bad contractor or a dishonest one. The bad contractor typically hides or does a cover up on hidden issues that gets worse over time and ends up costing the home owner more money to fix later.

The dishonest one bids low and typically has strong add-on clauses in the contract. (It’s called omission bidding). When all the hidden problems are reviled and the price soars, the customer is now stuck with the added expense they weren't expecting. (And that contractor, because now their house is torn apart)

An honest contractor educates the customer on the potential hidden areas and is up front about the potential unforeseen issues and costs related to them. They have the add-on clauses in their contract, but the customer knows there will probably be additional expenses. You are helping the customer fix their problem and doing it inside a realistic budget that they are fully aware of. The difference between quality remodelers and the other eighty percent is just that, education, customer service and honesty.

Chris

Cascadia Design Build

Friday, October 28, 2011

Landscaping in the South Sound

FACTORS IN BUILDING QUALITY and SUSTAINABLE LANDSCAPES


DIVERSE BIO-SYSTEM & GEOLOGICAL REGION
  • We live in a temperate rain forest with fairly dry summers and very wet winters
  • Summer snow melt adds a lot water to the underground systems that flow to the ocean
  • There is clay in areas and rocks in others; plus plateaus and valleys with high water tables and hills with low water tables
  • This region was once covered by glaciers consequently; the ground is always changing due to the geology, underground water systems and the rain & snow in the mountains
  • All this combined with the impact of an ever increasing population and construction impacts the already complex environmental system
EARLY BREAKDOWN

I look at many projects for both remodeling and landscaping in the Olympia area. The one thing that stands out almost everywhere is most of the homes or properties have what I call, early break down. Many buildings are experiencing water damage issues, the landscape features are deteriorating and the yards are overgrown and dying.

MOST LANDSCAPES ARE BUILT TO FAIL

This occurs because of improper design and construction practices or poor maintenance. One of the primary causes starts with a lack of designing for the geology, weather conditions, plant growth and maintenance programs.

EXAMPLES: Walls, walkways and patios have moved and lost their original shape and effectiveness. Drainage systems are clogged non-existent or totally failed. The plants and trees are overgrown and usually planted in the wrong place. (i.e. To close together or up against the house or yard structures like decks) Most yards look exactly like their neighbors. And, with the price of water on the rise, many homes owners have let their yards die off.

DESIGN IS EVERYTHING

With proper planning and design work and quality building practices, you can have a property that is enjoyable to use, easy to maintain and is the envy of your neighborhood. As a contractor, I know my limitations. That is why I use a Landscape Architect on my projects. Quality landscape projects start with design work done by someone who understands the geology, the climate and how it impacts the ground and how the foliage and hardscapes tie into the building, lot and neighborhood.



PROPER DESIGN and CONSTRUCTION PRACTICES ARE VITAL TO A SUCCESSFUL RESULTS. (It is all in the ground preparation)

Have you ever seen an expensive retaining wall, paver patio, walkway or fence after a couple of years of rain and changing ground conditions? Most of what we see around Olympia has failed. This means the contractor didn't build a proper base under the structure or drainage systems. To build on top of the ground, you need to understand what's going on under the surface of the ground and design to nature’s forces.
  • In some areas, 70% of the soil is river rocks with very little top soil in it. In this scenario, there is seasonal or constant water flowing and changing the underground structure. These conditions all play havoc on the surface of the land. The surface on this property literally changes shape as underground water erodes away. Landscape features must be designed to accommodate these changing conditions.
  • In other areas, much of the ground is clay mixed with rocks. With clay, there are water flow issues that must be dealt with by installing proper drainage systems. We design and build to accommodate these naturally occurring conditions. Our walls, walkways and patios are built on proper foundations to minimize the effects of nature's forces. The same goes for our fences and decks, we build them to last.

SMALL SPACE SOLUTIONS (Newer small lot subdivisions)

You don't have to give up a beautiful yard just because you live on a small lot. Landscaping solutions can be designed and built for any sized property, including the new micro lots. In fact, small gardens can be very unique and attractive. The key is to first make sure the ground water issues and surface coverage CODE requirement are taken care of. Then it's a matter of designing and building to the space and tying it into the rest of the property's landscaping.

THINGS TO THINK ABOUT WHEN DESIGNING YOUR PROJECT

THE VISUAL AND EMOTIONAL
  • How do you want to feel when you drive up to your property?
  • Are you tired of your yard looking like every other property in your neighborhood?
  • Would you like to have a yard that transforms the seasons of the year?
  • Is there a theme or character you'd love to see, but don't have the time or expertise to do it?
  • Would you like to walk out your back door and enjoy your yard instead of dreading it?
  • Do you need someone to help you create a unique property that you are proud to entertain in?
  • Do you have a commercial property you would like to transform into something spectacular?
  • Are you interested in increasing the value and curb appeal of the property?

THE PRACTICAL (Sustainability, maintenance and expense)
  • Are you tired of doing constant maintenance to keep your property looking good?
  • Do you desire a yard that you can use without stressing over all the unfinished projects?
  • Are your watering bills outrageous, but you don't want to give up a beautiful yard?
  • Would you like a landscape that looks good even in the winter?
  • Do you want an incredible but are skeptical about all the maintenance time and expense it will take to keep it looking good?
  • Do you desire a property that doesn't take all spring to clean up from the winter?
  • Are you interested in making your property a sustainable eco-friendly environment?

INCREASED PROPERTY VALUES AND SELL-ABILITY

Two things happen when you have quality design and landscaping done to your property. First, it impacts how you feel and use the property. Second, it increases the value and the curb appeal. Like a kitchen or bathroom remodel, quality landscaping is an investment in your property.

HARDSCAPES: A good design-build team focuses on bringing out the best in what nature has to offer. First, you design and build the hardscape features. These consists of the structures, such as patios, walls, decks, walkways or water features.

SOFTSCAPES: Then you install the horticultural and finishing elements of the landscaping (i.e. plants, trees, shrubs, artwork) The goal in all our projects is to transform your property into an enjoyable, functional and sustainable environment.

LANDSCAPING FOR DISABILITIES

Designing for a disability starts at the driveway and works it's way into the home. Disabilities or limited mobility should not stop you from enjoying your yard and garden.

You can transform your property into a beautiful crafted natural scene that that looks good through the changing conditions of the seasons. Absolute attention to all the important details produces exceptional lasting results.

Chris

The home repair and handyman trade

The focus of this article is to educate you, the consumer, as to what the Home Repair and Handyman business is, how to choose a good Handyman, what kind of work they are legally able to do.

There are everything from under-the-table (illegal) handymen all the way to professional home repair franchises.

Handymen come in all shapes, sizes and backgrounds. I have know many in my career as a general contractor. It is a very viable business model and done properly,it is a very upscale service that has a huge demand in the marketplace. Many Design-Build remodeling companies also have Handyman divisions. (I do)

To be a successful Handyman, a person needs to have exceptional people skills, be very organized and be able to multi-task multiple projects at the same time. If you can't do that, then you better find a new career because you'll never make any money.

There are many different reasons that someone gets involved in the home repair businesses. A few choose it specifically for the type of work it demands and some of the unique freedom it can deliver. It is especially attractive to a person who doesn't want to get stuck on a project for months on end, or get bogged down with the overhead the remodeling business requires.

I have a friend who has been a professional Handyman for twenty years. And another friend, is a retired aerospace engineer. You can't get much more techno-efficient than that. Regardless of their backgrounds, you can find a few really good Home Repair professionals out there. But, you have to screen through them to find the good ones.

HOW TO CHOOSE A GOOD HANDYMAN
  • Make sure he/she is licensed and bonded
  • Make sure they are licensed and bonded for the work your hiring them for (i.e. General Contractor, Specialty Contractor, Plumber, Electrician, etc)
  • Check the L&I; site to see if they have cases filed against them (Look up a contractor)
  • Check their references
  • Use you instincts; this person will have access to your home
  • Give them a detailed checklist of items you want fixed and walk through it and get their feed back. You want to make sure they know what their doing.
  • Get an estimate and be clear what they will charge for unforeseen issues and change orders (There usually are in home repair work) Make sure they have a basic contract. The written word clarifies how they do business and deal with change orders.
  • Expect to pay good wages to a skilled Handyman, they are in business to make money.
  • If they are experts at what they do, they will be quicker on the job and do the work right the first time, which will ultimate be the best value vs. the lowest price

TYPES OF CONTRACTORS

In the sate of Washington there are to types of basic contractor categories.
  • Specialty Contractor
  • General Contractor
Specialty Contractors can't have employees and they are not allowed to open walls and floors up to do structural repairs. You need a General Contractor's license to do that. Most legitimate Handymen are also General Contractors.

A home repair contractor pays double the Insurance and bond fees to be a General Contractor so they can do structural work. That also protects you, the customer. Please make sure you check this out before you hire someone to tear apart your house.

Handymen are not plumbers or electricians. You can wire and plumb your own house, but I as a contractor, can't do it. Plumbing and electrical work requires a licensed trades person.

A skilled Handyman typical also does light remodeling work. It's nice to find one who can both fix and build.

Chris

Cascadia Design Build
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